Terms of Service
EFFECTIVE AUGUST 17, 2026
PLEASE READ THIS DOCUMENT CAREFULLY. IT GOVERNS YOUR USE OF THE PLIABILITY WEBSITE AND APPS. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 16), A LIMITATION OF LIABILITY (SECTION 14), AND IMPORTANT HEALTH AND SAFETY WARNINGS (SECTION 11).
1. Who we are and what these Terms cover
These Terms of Service (the “Terms”) are a binding agreement between you and pliability, LLC, a Delaware limited liability company (“pliability”, “we”, “us”).
The pliability website (pliability.com), the pliability mobile and TV apps, the pliability streaming interfaces, and pliability-controlled community features are collectively the “Service”. “Content” means the videos, routines, programs, audio, text, images, software, and other materials made available through the Service by pliability or its licensors.
By creating an account, purchasing a subscription, or otherwise accessing or using the Service, you accept these Terms. If you do not agree, do not use the Service.
Your use of the Service is also subject to our Privacy Policy and Cookie Policy, which describe how we collect and use information.
Certain features may carry additional terms presented when you use them; those additional terms are part of these Terms for those features. If you use the Service on behalf of a team, gym, employer, or other organization under a pliability Teams or enterprise agreement, that agreement controls where it conflicts with these Terms (see Section 5).
2. Eligibility
You must be at least 18 years old, or the age of legal majority where you live, to create an account or purchase a subscription. A parent or legal guardian who is a member may permit a minor in their household to use routines under the parent’s supervision; the parent is responsible for that use and accepts these Terms, including Section 11 (Health and Safety), on the minor’s behalf.
pliability may refuse or revoke access to the Service at its discretion where use would violate these Terms or applicable law.
3. Your account
You are responsible for your account and for keeping your credentials confidential. Membership is personal. You may not share your account or password, and you may not transfer your account to another person. Notify us at support@pliability.com if you suspect unauthorized use of your account.
4. Subscriptions, trials, billing, and cancellation
Plans and pricing
Subscription plans, prices, and any free trial terms are shown at signup. Prices may change; we will notify you in advance of any price change that affects your renewal (by email or in-app notice), and the change takes effect at your next renewal after the notice period required by law.
Auto-renewal
Subscriptions renew automatically at the end of each billing period (monthly or annual, per your plan) until you cancel. By subscribing, you authorize us (or the applicable App Provider) to charge your payment method the then-current price plus applicable taxes at each renewal.
Free trials
If your plan starts with a free trial, your paid subscription begins automatically when the trial ends unless you cancel before the trial ends. We disclose the trial length, the price after the trial, and how to cancel at signup.
How to cancel
You can cancel at any time, effective at the end of the current billing period:
Subscriptions purchased on pliability.com: cancel in your account settings at pliability.com, or by emailing support@pliability.com. Cancellation online is available through the same medium used to subscribe.
Subscriptions purchased through the Apple App Store or Google Play: cancel in your app-store subscription settings. App-store subscriptions are billed and refunded by the App Provider under its terms, and we cannot cancel or refund them on your behalf.
After cancellation, you keep access through the end of the period you paid for.
Refunds
Except where required by law or stated otherwise at purchase, payments are non-refundable and we do not provide credits for partial periods.
Failed payments
If a renewal charge fails, we may retry it and may suspend or cancel your subscription if payment is not received.
5. Teams and business use
The Service under these Terms is for your personal use. If an organization (a gym, team, employer, or other group) purchases access for you, your use is also governed by the organization’s agreement with pliability, and the organization is responsible for its users. Organizations must not provide the Service to their members or clients except under a pliability Teams or enterprise agreement. Contact support@pliability.com for team and business plans.
6. License and restrictions
License
Subject to your compliance with these Terms, pliability grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and Content for your personal use, including downloading Content within the app for offline personal use. This license may not be assigned or sublicensed.
Restrictions
Except as expressly permitted in writing by pliability, you will not:
reproduce, redistribute, sell, resell, transfer, publicly display, or create derivative works from the Service or Content, or use either for any commercial purpose;
copy Content outside the Service or use Content in any other website, app, or networked environment;
decompile, reverse engineer, disassemble, or attempt to derive the source code of the Service;
circumvent any technological protection, territorial restriction, or access control applied to the Service or Content;
access non-public areas of the Service, probe or test the vulnerability of any pliability system, or breach any security or authentication measure;
scrape, crawl, index, or download Content or data from the Service by any automated means, or use any Service data to train or develop any machine-learning model or competing product;
use pliability’s name, trademarks, or Content in meta tags or hidden text, or frame or mirror any part of the Service;
interfere with the Service or any user’s access (including viruses, flooding, spamming, or overloading);
collect personal information about other users without their consent;
impersonate any person or misrepresent your affiliation;
use the Service to build or assist a competing product or service;
violate any applicable law; or
encourage or enable anyone else to do any of the above.
All rights not expressly granted are reserved. We may investigate violations and cooperate with law enforcement.
7. App store terms
If you download the app from the Apple App Store or Google Play (each an “App Provider”): these Terms are between you and pliability, not the App Provider; the App Provider has no maintenance or support obligation; if the app fails to conform to an applicable warranty, you may notify the App Provider for a refund of the app purchase price (if any), and the App Provider has no other warranty obligation; the App Provider is not responsible for claims relating to the app (including product liability, regulatory, or consumer-protection claims); pliability is responsible for third-party IP claims relating to the app; the App Provider and its affiliates are third-party beneficiaries of these Terms as to your license to the app and may enforce them against you; and you must comply with the App Provider’s terms of service.
8. Your content and feedback
Some features let you post or submit material (reviews, comments, community posts, photos) (“User Content”). You retain ownership of your User Content. You grant pliability a non-exclusive, worldwide, royalty-free, sublicensable license to host, use, reproduce, modify (for formatting), display, and distribute your User Content in connection with operating and promoting the Service. You represent that you have the rights to your User Content and that it does not violate law or these Terms. We may remove User Content at our discretion. We have no obligation to monitor User Content.
If you send us feedback or suggestions, we may use them without restriction or compensation.
9. Copyright complaints (DMCA)
If you believe material on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our designated agent: legal@pliability.com. We respond to valid notices and may terminate repeat infringers’ accounts.
10. Intellectual property
The Service and Content, including all software, trademarks, trade names, logos, illustrations, and images, are the exclusive property of pliability or its licensors and are protected by intellectual property laws and treaties. Nothing in these Terms transfers any ownership to you.
11. Health and safety warnings
THE SERVICE OFFERS HEALTH AND FITNESS INFORMATION AND IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. IT IS NOT MEDICAL OR HEALTHCARE ADVICE, AND NOTHING IN THE SERVICE IS THE PRACTICE OF MEDICINE OR COUNSELING CARE. CONSULT YOUR PHYSICIAN BEFORE BEGINNING ANY FITNESS PROGRAM, INCLUDING THE SERVICE. DO NOT RELY ON THE SERVICE AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND DO NOT DISREGARD OR DELAY OBTAINING MEDICAL ADVICE BECAUSE OF ANYTHING YOU READ, SEE, OR HEAR ON THE SERVICE.
PHYSICAL EXERCISE CARRIES INHERENT RISKS, INCLUDING RISK OF INJURY. BY USING THE SERVICE, YOU REPRESENT THAT YOU ARE HEALTHY ENOUGH TO ENGAGE IN THE ACTIVITIES IT PRESENTS, AND YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH YOUR USE, TO THE FULLEST EXTENT PERMITTED BY LAW. STOP EXERCISING AND SEEK MEDICAL ATTENTION IF YOU EXPERIENCE PAIN, DIZZINESS, OR DISCOMFORT.
pliability may refuse or cancel a membership if we determine the representations above are untrue. If another person views Content on your device, you are responsible for informing them of the disclaimers and warnings in these Terms.
12. Service changes, interruption, and termination
Changes and interruption
We may modify, update, add, or remove Content and features at any time. We may interrupt the Service for maintenance or updates, and the Service may be unavailable for reasons beyond our reasonable control. To the extent permitted by law, no refund is due for interruptions. We may suspend or discontinue the Service; if we discontinue paid service entirely, we will provide a pro-rata refund of prepaid, unused fees.
Term and termination
These Terms apply from your first use of the Service for as long as you use it. You may stop using the Service and cancel per Section 4 at any time. We may suspend or terminate your account if you violate these Terms, if required by law, or if your conduct harms the Service, other users, or pliability’s reputation; where practical, we will notify you of the reason. If we terminate for your violation, you may not re-register. If we terminate without cause, we will refund prepaid, unused fees.
Effect of termination
Licenses granted to you end on termination and you lose access to Content. Sections 8-11 and 13-19 survive termination, along with any other provision that by its nature should survive.
13. Disclaimers
THE SERVICE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, PLIABILITY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. pliability does not warrant that the Service will be uninterrupted, error-free, permitted in your jurisdiction, or that it will meet your needs, and makes no warranty concerning third-party sites or resources linked from the Service. TO THE EXTENT ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED, IT IS LIMITED IN DURATION TO 30 DAYS FROM YOUR FIRST USE OF THE SERVICE, TO THE EXTENT PERMITTED BY LAW.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (a) PLIABILITY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, OR DATA, SERVICE INTERRUPTION, OR DEVICE DAMAGE, EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE; AND (b) PLIABILITY’S TOTAL LIABILITY FOR ALL CLAIMS, IN THE AGGREGATE, WILL NOT EXCEED THE AMOUNT YOU PAID PLIABILITY IN THE 12 MONTHS BEFORE THE DATE YOUR FIRST CLAIM AROSE.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless pliability and its directors, officers, employees, and agents from and against claims, damages, losses, and costs (including reasonable attorney fees) arising from or relating to (a) your violation of these Terms, (b) your User Content, or (c) your misuse of the Service or violation of law or third-party rights in connection with the Service.
16. Arbitration agreement and class action waiver
IMPORTANT: THIS SECTION AFFECTS YOUR LEGAL RIGHTS. IT APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.
16.1 Mandatory individual arbitration
You and pliability agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved exclusively by binding, individual arbitration, except as provided in this Section 16, and not in a class, representative, or consolidated proceeding. The U.S. Federal Arbitration Act governs the interpretation and enforcement of this Section. YOU AND PLIABILITY EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR MASS ACTION.
16.2 Exceptions
Either party may (a) pursue an individual Dispute in small claims court if it qualifies (decided by a judge, not a jury), or (b) seek injunctive or other equitable relief from a court to prevent infringement or misappropriation of intellectual property rights.
16.3 Your right to opt out
You may opt out of this arbitration agreement and class action waiver by emailing legal@pliability.com within 30 days after you first accept these Terms, with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
16.4 Notice and informal resolution
Before initiating arbitration, the party with the Dispute must send the other a written Notice of Dispute. Send notice to pliability by email to legal@pliability.com and by mail to pliability, LLC, c/o Resident Agents Inc., 8 The Green, Suite R, Dover, DE 19901, attention Legal. The Notice must include: (1) your full name, address, pliability username, and account email; (2) a description of the nature and basis of the Dispute; (3) the relief sought, including any damages requested; and (4) your signature, and, if you are represented by counsel, authorization for pliability to disclose your account information to your attorney. The parties will then attempt in good faith to resolve the Dispute for 60 days (extendable by written agreement). Neither party may initiate arbitration during that period. Completion of this process is a condition precedent to filing.
16.5 Arbitration rules and forum
Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules (available at www.adr.org). Where those rules conflict with these Terms, these Terms control. A Demand filed with AAA must include a signed certification of compliance with Section 16.4. If AAA cannot or will not administer the arbitration, the parties will select another administrator, or a court will appoint one. Arbitration will be conducted remotely (by videoconference and written submissions) where possible; any in-person proceedings will be held in the State of Delaware or another agreed location, except that consumer arbitrations will be held in the county where you live if the applicable rules or law so require. The arbitrator decides all issues of interpretation, applicability, enforceability, and scope of this arbitration agreement.
16.6 Coordinated filings (batch arbitration)
If 25 or more demands of a substantially similar nature are filed against pliability by the same or coordinated counsel, the demands will be resolved in staged proceedings: the parties will each select up to 10 demands to proceed first as bellwethers, and the remaining demands will be tolled and will not accrue filing fees until they proceed. After the bellwether resolutions, the parties will mediate the remaining demands in good faith before further stages proceed. A court may enforce this subsection.
16.7 Class and representative waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING, OR IN A REQUEST FOR PUBLIC INJUNCTIVE RELIEF. Either party may participate in a class-wide settlement. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest remain in arbitration.
16.8 Severability and survival
If any part of this Section 16 (other than the class waiver in 16.7) is found unenforceable, the remainder still applies. This Section survives termination of these Terms.
17. Governing law and venue
These Terms and any Dispute are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 16. For any Dispute not subject to arbitration, you and pliability consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
18. Changes to these Terms
We may modify these Terms. If a change is material, we will notify you before it takes effect (by email or in-app notice) and state the new effective date. Changes apply prospectively from the effective date. Your continued use of the Service after the effective date constitutes acceptance; if you do not agree, stop using the Service and cancel your subscription. Prior versions are available from pliability on request.
19. General
Communications
You consent to receive communications from us electronically (email, in-app, or by posting to the Service), including notices about your account, payments, and changes to these Terms. If you opt in to text messages, message and data rates may apply, message frequency varies, and you can opt out at any time by replying STOP. We send communications in accordance with applicable law.
Assignment
pliability may assign or transfer these Terms (including in a merger, acquisition, or sale of assets); we will notify you of a material assignment. You may not assign these Terms without our written consent.
No waiver
Our failure to enforce a provision is not a waiver of it, and no waiver is a continuing waiver.
Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force.
Entire agreement
These Terms, together with the policies and additional terms referenced in them, are the entire agreement between you and pliability about the Service and supersede prior agreements about the Service.
Contact
Support: support@pliability.com. Legal notices: legal@pliability.com and support@pliability.com, and by mail to pliability, LLC, c/o Resident Agents Inc., 8 The Green, Suite R, Dover, DE 19901.
Effective August 17, 2026. The prior version of these Terms was effective February 29, 2024.
